E-Commerce, Shopping Carts & Ecommerce Merchant Accounts
Nationwide and locally for the San Francisco Bay Area, Oakland, San Francisco, the East Bay, Tri-Valley, Pleasanton, Livermore, Danville, San Ramon, Dublin, Concord, Walnut Creek, Pleasant Hill, Hayward, Fremont, Castro Valley, and San Leandro, California, CA

If you plan to sell products or services directly on the Internet you will likely need a "shopping cart" as part of your e-commerce website to allow customers to make purchases directly from your site with credit cards, PayPal, or other forms of payment. Most people are very familiar with buying over the Internet these days, but if you are new to the "seller side" of e-commerce, we can help to explain the many different options and what is involved with each. Also, please see our related articles - Getting Started In E-Commerce - Part One and Part Two.

Shopping Cart Basics

We have been creating ecommerce sites for many years and we're happy to explain their various features and capabilities, which vary widely. They can run the gamut from simple sites with just a few products or services to full database shopping cart sites with features to rival Amazon.com. By the way, the term "shopping cart" generally refers to the software on a website that gives site visitors the ability to order products or services. At a basic level, shopping carts generally perform the following functions:

• List and total the costs for items being purchased
• Calculate Sales Tax
• Calculate Shipping and Handling costs
• Accept Shipping and Billing information and instructions
• Allow for multiple forms of payment, including secure credit card transactions
• Electronically process the transaction (optional, but common)
• Notify the site owner of the sale

While shopping carts can sometimes include many more involved functions, all shopping cart software or services should provide these features as a minimum.

Examples of other capabilities (see shopping cart features) include:

• Secure password protected administration section
• Ability to create and maintain product and/or category pages
• Template-driven designs for easy customization
• Unlimited number of products and categories
• Wide variety of options for shipping charges
• Real-time shipping rates for UPS, Fedex, USPS
• Support for downloadable products
• Most Popular products display
• Discount coupons and gift certificates
• Specials listings
• Moderated product reviews and ratings
• Related products, accessories, and cross-selling
• Support for wide variety of payment types and gateways
• Online orders tracking
• Customizable printable packing slips and invoices
• Product stock accounting / inventory
• Comprehensive orders statistics and reporting
• Many more...

Different companies, products, and services have widely different requirements for ecommerce websites. Because we've developed ecommerce sites for over 12 years, we're familiar with and can recommend a variety of solid e-commerce/shopping cart software, online e-commerce services, or custom solutions depending on the needs of our clients. Because we are familiar with a wide variety of options, we can recommend the solution that best fits your needs.

Merchant Accounts

If you want to allow your customers to use a credit card, you will need a merchant account specifically for that purpose. If you take credit cards directly now, you already have a merchant account. Unfortunately, the major credit card companies require that you have a separate merchant account for use with online transactions.

Many businesses set up merchant accounts through their bank, and that can be a good option. However, particularly for lower volume businesses, independent credit cart processing companies can often provide very good service at more competitive rates. We can help with recommendations.

Whatever solution you choose, your credit card processor can arrange a "payment gateway" to work directly with your shopping cart software or service. This is the service that allows your online store to process credit cards "realtime". The alternative is for order and credit card information to be stored for secure retrieval, but this type of system is not used as frequently as it once was.

Also, it's important to coordinate the choice of your "payment gateway" company, because your specific payment gateway must be compatible with both your credit card processing company as well as your shopping cart software.

Security Issues

Credit cards represent the most common way of paying for items in the Internet, and they are the reason why serious security precautions must be taken by any website that is set up for e-commerce. Our customers typically do not want to take any chances with credit card security, and we very much agree with that position. Consequently, we normally set up shopping carts for our clients to use a "payment gateway" which allows you to have a fully-functional ecommerce website without ever having to receive or store credit card information.

Contact Us to Discuss Your Needs

If you have any questions or would like to discuss your ecommerce needs further, please contact us for a free initial consultation. We can help to explain the various options and considerations, and we can suggest the most appropriate solutions for your business.